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We at Fatjack Letchworth aim to bring all of our customers the very best value for money, services and food around Letchworth. Give us feedback.
Value for Money
Ordered a certain flavour and
they sent a different one that
I’m actually allergic too, so
no good to me.
Ordered a milkshake...waffle and
slice of banoffee cake. Had taken
1.5 hours to arrive. I called at
the hour mark and was given no
apology or anything. So i wanted
and it arrived. The
...tasted horrible...arrived and
it was half spilt. If you cant
get a steawberry milkshake right
what are you doing?? The
waffle....burnt underneath and
went so hard you couldnt even cut
it with a knife-been in microwave
too long. The cake...came in a
plastic container..had a chemical
taste to it. They were lucky it
was last otherwise i would have
put it in a bag and personally
returned it all to them.
Disgraceful. Do not spend your
money with these people-grab some
food out of a bin. It will be
more appetising. Never again.
Looking forward to my meal
Last night meal only 1 of 2 meals
were okay my jacket potatoe with
double chilli and cheese was
stone cold called and got a new
fair enough it was hot but where
was my filling no more then a
table spoof of chilli was in my
jacket very disappointed as I
normally have no problems what so
ever and Oder regularly
Just spent near on £20,1 hour
wait Time chips were white
didn’t even look cooked, kebab
I asked for salad, it had a bit
of lettuce and half a circle of
cucumber. All cold had to
microwave. Just eat asked for a
review 15mibs before the food
even arrived. Not happy at all
i ordered two milkshakes and a
tub of ice cream. the ice cream
was missing and it cost £5.50!
Regular customer. Always very
Love this place!
Good evening. We usually order a
bucket of chicken every fortnight
and we love it, today however, we
ordered a boneless meal to be
delivered at 6pm as usual but it
arrived without any fries!! Too
late for today. Is it no chicken
Drink missing from order
Very fast and good food
Terrible service, food arriving
late missing items from orders
and even had hair in my fries
last time, they clearly have no
idea what they are doing.
Advise do not use this place how
there still in business is
amazing customer service zero
Missing items from order
Waste of time and money
Could have been warmer!
44 JARDEN !
I would actually like to
complain, I don’t know where to
start first the food arrived 15
minutes late, it was stone cold.
It had the the wrong sauce in it.
I rang fat jacks and explained
politely to the women that the
food was cold, she spoke to the
manager and said the manager
disagrees with me and it’s not
cold. I said your not the one
eating it, the women said well I
don’t know what you want me to
do about it. I said let me speak
to the manager after being
accused of leaving it to get cold
not eating it straight away and
being a liar he sent me new
order. After waiting another 45
minutes this order was also cold.
I ordered the first order at 4:20
by now it’s 6:05, fed up and
hungry we ate it. Customer
service was disgraceful and will
not be ordering from here again.
Always good and good quality
Not here yet where is it
The butterfly chicken mild
I ordered 2xfillet burgers and
2xdouble fillet burgers and you
sent me 4xfillet burgers. You
charged for the double so could
you send a refund on the part of
that please - order number
Last night I ordered a decent
amount of food from Fatjacks as
you can seen on my account. This
is the third time they’ve
turned up late which we
understand at this current time,
however what is unacceptable is
the constant missing food out of
our order. My little brother
ordered a chicken wrap and had to
sit with some fries no meal, two
bottles of tango no where to be
seen either. The issue is the
restaurant didn’t answer even
before it closed as I know
something like this would happen.
I want to see a full refund into
my account or I will be taking
this further as this is not the
first time! Honestly how can you
constantly forget half the order.
If you need more specifics please
reach out as soon as possible.
This restaurant needs to change
procedures in ensuring all food
paid for is delivered.
Really disappointed as have had
numerous takeaways from you and
has been perfect. To wrap up a
shocker of a year I thought I'd
treat myself to the same. Food
came just about luke warm,
hoping its down to being busy but
really disappointed for poor
quality dinner. Hope you have a
steady new year.
Sad to say the quality of the
food since July or so had
declined. Popcorn chicken used to
be amazing, now it's the same as
poor quality KFC. Burgers lack
flavour, they don't include the
BBQ sauce with the chicken salad
anymore, delivery poor these